Grievance Process

The University of New Mexico Community Behavioral Health (CBH) is fully committed to conducting all activities in strict conformance with all accreditation Boards. CBH will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the continuing education committee./p>

While CBH goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the training staff which require intervention and/or action on the part of the training staff or an officer of the sponsoring organization. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

  1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Administrator will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  2. If the grievance concerns a workshop offering, it’s content, level of presentation, or the facilities in which the workshop was offered, the CE Administrator will mediate and will be the final arbitrator. If the participant requests action, the CE Administrator will:

a. attempt to move the participant to another workshop or

b. provide a credit for a subsequent workshop or

c. provide a partial or full refund of the workshop fee, if applicable.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

     3.  If the grievance concerns CBH CE program, in a specific regard, the CE Administrator will attempt to arbitrate.

Please submit complaints to Sam Pasena at clinTBH@salud.unm.edu or call (505) 272-6238, or if you have additional questions.